Technical Information and Support

System Security
Mortgage Fax takes securing personal data very seriously. This is why we have implemented a 4-tier security and back-up system. The first tier starts with Verisign authorized 128-bit SSL browser encryption for all of our web-based applications. The second tier is a multi level load balanced firewall, allowing only authorized systems to send requests. Our third tier is a RAID storage system with fault tolerance and immediate failover capability. The fourth tier is an offsite back-up policy, with tape backups being rotated out and stored in Spokane, WA and Phoenix, AZ in case of a natural disaster. These policies, along with our redundant Internet backbones, allow our clients to be confident in the security of their customer’s data.

Competent & Skilled. Technical Support You Can Count On.
Our technical support team is well versed in helping non-technical users solve technical computer issues. Our technicians can actually share your computer and remotely fix the issue for you. Whether it’s a problem utilizing your LOS or difficulty with user services, our Technical Support center will give you constant peace of mind.

Special Help Available for Your Administrators
Mortgage Fax comes with a variety of administrative tools and reports that give managers insight into business performance. While these tools are slightly more technical in nature, special administrative training sessions familiarize managers them quickly. Examples include sessions on using Mortgage Fax’s user security restrictions, setting up AVM cascades, transferring and recertifying flood certificates and creating market analysis reports.

Even If We Don't Make It - We'll Support It
We support third party software such as Calyx Point, Encompass, Fannie Mae’s DO/DU and Freddie Mac’s Loan Prospector. If you are mortgage broker with a technical question, Mortgage Fax’s technical support desk will be a valuable asset.